Insurance support
Insurance treatment of glass damage depends on the individual policy. Comprehensive cover, excess and approved-repairer clauses require contract-specific answers rather than assumptions.
- Note the insurer and claim number if available
- Check your excess and any approved-repairer clause
- Provide damage photos and vehicle details in order
- Do not assume coverage is automatic
The insurer decides on coverage and reimbursement. Before commissioning, clarify which documents are required and which share you must pay yourself.
Contact
Show the damage — Send an overview and a close-up, adding the vehicle, model year and location. Clarify the options — Repair and replacement are assessed according to damage type, position and vehicle technology.